Financial Ratings & Reviews  |  Western Mutual Insurance Group

Rated A "EXCELLENT" by AM BEST

The companies of the Western Mutual Insurance Group are rated A "EXCELLENT" by AM BEST, the industry leader in insurance company ratings, for our continued claims paying ability and overall excellent financial strength. learn more »

Rated A Prime, or "Unsurpassed," by Demotech, Inc

We are also rated A Prime, or "Unsurpassed," by Demotech, Inc., for our financial stability. learn more »

FSR for Western Mutual Insurance Company FSR for Residence Mutual Insurance Company

Compares Favorably to the Top 25 Insurers

The following report features a Financial Ratio Analysis on the Western Mutual Insurance Group and compares the results with the aggregate average ratios of 25 of the largest United States property and casualty insurance companies. learn more »

Ranked #2 by the California Department of Insurance

Residence Mutual, the Group's largest writer of homeowners insurance in California, has been ranked #2 by the California Department of Insurance in their 2011 Consumer Complaint Study for having zero justified consumer complaints. learn more »

Our Claim Handling Reviews

(197 Reviews) 4.29 / 5 stars

When we asked policyholders who had claims to give us feedback on our claim handling, we got the following results:

  • • 85% of respondents either Agreed or Strongly Agreed with the statement "The Company handled my claim to my satisfaction and the settlement was fair."
  • • 92% of respondents either Agreed or Strongly Agreed with the statement "I was treated courteously by Company claims representatives."

*Based on a random survey of policyholders who experienced claims, responses received in 2010.

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  • Manage My Policy ◄

    Use our Online Customer Service Center (CSC) to make a payment, request optional coverages, or submit questions or information to our Customer Service team.

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    Customer Service

    Claims Department

    Live Support - Chat with a Customer Service Representative.

  • Insurance ◄

    Homeowner

    Condominium

    Earthquake

    Flood

    Rental Property

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  • Servicios En Español ◄

    Sequro de hogar directo para propietarios preferidos por Western Mutual Insurance Group (Western Mutual).

    Departamento de Ventas (866) 809-9642

    Servicios al Cliente: (800) 234-2114

    Servicios al Cliente (Fax): (949) 838-0019

  • Directory: Phone, Fax ◄

    Automated Policy & Payment Line:

    (888) 467-7736

    Customer Service (800) 234-2114

    Customer Service - Fax: (949) 838-0019

    Sales (866) 809-9642

    Sales - Fax: (949) 838-0083

    Claims (800) 927-2142

    Claims - Fax: (949) 838-0144

    • Select Your Department

    Sales

    Service

    Claims

    Company

  • Forms Online ◄

    Contact Us

  • Online Chat ◄

    Chat with a Western Mutual Representative - Online Chat

  • Evidence of Insurance ◄

    For Policyholders

    Current policyholders can request a copy of their insurance declarations page with our on-line Customer Service Center (CSC).

    You may print or have a copy faxed to a lender easily and securely.

    • For Third Parties (Escrow & Mortgage)

    A request for Evidence of Insurance may be faxed to (949) 838-0019.

    Please include name, policy #, property address, and new lender information. Please allow 24-48 hrs for processing.

    • For faster priority processing, typically processed in four hours or less, please submit your request online at EasyEvidence.com.

  • Frequently Asked Questions ◄

    Policy FAQs

    Quote FAQs

    Claim FAQs

  • Real Estate Professionals ◄

    The Western Mutual Insurance Group has special programs available that can save your customers money and speed up your escrow. Learn more

  • Third Party Servicers ◄

    A request for Evidence of Insurance may be faxed to (949) 838-0019.

    Please include name, policy #, property address, and new lender information. Please allow 24-48 hrs for processing.

    • For faster priority processing, typically processed in four hours, please submit your request online at EasyEvidence.com.

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