About the Western Mutual Insurance Group

For more than 70 years, the Western Mutual Insurance Group has helped homeowners recover from the emotional and financial impact of accidental losses.

 

The Western Mutual Insurance Group is made up of Western Mutual Insurance Company, Residence Mutual Insurance Company and Arizona Home Insurance Company, all of which offer superior homeowners, fire and earthquake coverage to preferred homeowners throughout the Southwest. We are backed by MaidenRe external link, part of Maiden Holdings, Ltd., and Lloyds of London Syndicates, among other highly rated reinsurers.

 

The Western Mutual Insurance Group is rated A+ "SUPERIOR" by AM BEST, the leading insurance industry rating agency, for our continued claims paying ability and overall excellent financial strength. Visit AM Best external link

 

We are also rated A " (A Double Prime), or "Unsurpassed," by Demotech, Inc. external link, for our financial stability.

 

Financially, the Western Mutual Insurance Group compares favorably to the industry. This independent comparative financial reportPDF file PDF format) displays key financial information for the Group relative to the top 25 insurers in the US.




Watch Our Video Presentationexternal link


See our video presentation: Western Mutual Insurance Group external link – “Quality Home Insurance at a Fair, Direct Rate”. Our video highlights our level of service and commitment to our policy holders – current & future.


Company

ShowHistory

ShowInsurance Products

The Western Mutual Insurance Group provides homeowners, dwelling fire, earthquake, and flood insurance throughout the Southwestern United States. The company uses extensive underwriting to create a niche market of "preferred" homeowners insurance with lower risk, enabling us to pass these savings on to our policyholders.

ShowPrivacy Policy

The Western Mutual Insurance Group shares your concerns about the privacy of your nonpublic personal information. Because we value you as a customer and have your best interest in mind, we do not sell our customer information to anyone.

Departments

ShowMain Office

Phone: (800) 234-2103

Fax: (949) 838-0019

Address: 2172 Dupont Drive

  Irvine, CA 92612

Mailing *: PO Box 19626

  Irvine, CA 92623-9626

 *For all payments and correspondence.

ShowDirect Insurance Quotes

Phone: (877) WMUTUAL (968-8825)

Fax: (949) 838-0083

Available: M-F - 8:00 AM - 4:45 PM (PST).

When leaving voicemail, please provide "Reference Number" for prompt service.

ShowCustomer Service

Automated Policy & Payment Line: (888) 467-7736

Phone: (800) 234-2114

Fax: (949) 838-0019

Available: M-F - 8:00 AM - 4:45 PM (PST).

When leaving voice mail, please provide "Policy Number" for prompt service.

Please note during peak hours, your phone call will be answered in the order it was received.

ShowClaims

Phone: (800) 927-2142

Fax: (949) 838-0144

Financial Rating

ShowAM Best

A.M. Best Co. has upgraded the issuer credit ratings (ICR) to "a+" from "a" and affirmed the financial strength rating (FSR) of A+ (SUPERIOR) of Western Mutual Insurance Pool (Western Mutual) (Irvine, CA) and its members. The outlook for all ratings is stable.

AM Best Archives

ShowDemotech, Inc.,

We are also rated A Prime, or "Unsurpassed," by Demotech, Inc., for our financial stability.

ShowWard´s Top 50 for 2014

The following reportPDF filePDF format) lists the Western Mutual Insurance Group in the Ward´s 50® Top Performers for 2014.

ShowStandard Analytical Service, Inc.

The following reportPDF filePDF format) features a Financial Ratio Analysis on the Western Mutual Insurance Group and compares the results with the aggregate average ratios of 25 of the largest United States property and casualty insurance companies.

License Information

ShowWestern Mutual Insurance Company

State of Domicile: California

Home Office:

2172 Dupont Drive, Irvine, California 92612

California Certificate of Authority: #3309

Western Mutual is licensed in the following states:

Arizona

California (#3309)

Colorado

Nevada (#11034)

New Mexico (#4984)

Texas (#14019)

Utah (#13120)

ShowResidence Mutual Insurance Company

State of Domicile: California

Corporate Office:

2172 Dupont Drive, Irvine, California 92612

California Certificate of Authority: #3337

Residence Mutual Insurance Company is licensed in the following states:

Colorado

Nevada (10726)

New Mexico (4987)

Texas (14020)

Utah (13121)

ShowArizona Home Insurance Company

State of Domicile: Arizona

Corporate Office:

300 W. Clarendon, Suite 405, Phoenix, AZ 85013

Arizona Home Insurance Company is licensed in the following state:

Arizona

ShowLicensed Company Employees

ShowSales Representatives

  • Direct Line: (877) WMUTUAL (968-8825)

    ShowCarlos Morales- ext. 5346

    Licensed Insurance Agent

    AZ 192215 CA 0E57416 CO 195949

    NV 197173 NM 153123 TX 1302404

    UT 230189

  • ShowDavid Kho- ext. 5113

    Licensed Insurance Agent

    AZ 902428 CA 0F82617 CO 300837

    NV 562103 NM 199253 TX 1468055

    UT 265999

  • ShowGuadalupe Vazquez- ext. 5373

    Licensed Insurance Agent

    AZ 1028159 CA 0I03228 CO 408152

    NV 840400 NM  TX 1787557

    UT 424278

  • ShowIrene D. Montoya- ext. 5369

    Licensed Insurance Agent

    AZ 949554 CA 0F24909 

    NV 662850 NM 242261 TX 1584485

    UT 323901

  • ShowJeff Ogden - ext. 5371

    Licensed Insurance Agent

    AZ 988978  CA 0I07419 CO 408448

    NV 841281 NM 312004  TX 1788148

    UT 424604

  • ShowJohn Shen - ext. 5344

    Licensed Insurance Agent

    AZ 851257  CA 0C78909 CO NPI00120202

    NV 77224 NM 140130 

    UT 220500

  • ShowSamuel Pina- ext. 5339

    Licensed Insurance Agent

    AZ 1023901 CA 0F81077 CO 404346

    NV 823521 NM 303094 TX 1786417

    UT 416438

  • ShowJohn Chow- ext. 5349

    Licensed Insurance Agent

    AZ 1078647 CA 0E84008 CO 451849

    NV 957768 NM 356580 TX 1919093

    UT 488035

  • ShowValerie Lam- ext. 5374

    Licensed Insurance Agent

    AZ 1026387 CA 0F99179 CO 406587

    NV 836114 NM 310078 TX 1783655

    UT 422048

ShowCustomer Service Representatives

  • Direct Line: (800) 234-2114

    ShowChris Fuqua

    Licensed Insurance Agent

    AZ 862745 CA 0C37891 CO NPI00119928

    NV 77251 NM 632200 UT 220930

    TX 1398671

  • ShowErendira Camacho

    Licensed Insurance Agent

    AZ 189875 CA 0I24742 CO 417660

    NV 865605 NM 3232993 UT 437531

    TX 1812035

  • ShowJulia Vogel

    Licensed Insurance Agent

    AZ 193118 CA 0H62122 CO 386058

    NV 780783 NM 288983 UT 390352

    TX 1711413

  • ShowLalita Pershad

    Licensed Insurance Agent

    AZ 862749 CA 0A56940 CO NPI00120200

    NV 77250 NM 632202 UT 220954

    TX 1398496

  • ShowLinnett Ukpong

    Licensed Insurance Agent

    AZ 862751 CA 0A71891 CO NPI00119929

    NV 77253 NM 632069 UT 220985

    TX 1399873

  • ShowLisa Stone

    Licensed Insurance Agent

    AZ 862756 CA 0F04662 CO 264130

    NV 216435 NM 161444 UT 238067

    TX 1398740

  • ShowOrlando Reyes

    Licensed Insurance Agent

    AZ 893315 CA 0E35369 CO 293271

    NV 711558 NM 161427 UT 352197

    TX 1639417

  • ShowPatsy Pina

    Licensed Insurance Agent

    AZ 862748 CA 0B37849 CO NPI00120199

    NV 77249 NM 632205 UT 220955

    TX 1399827

  • ShowRick Varela

    Licensed Insurance Agent

    AZ 169521 CA 0C16873 CO 194269

    NV 186936 NM 209024  UT 213266

    TX 1375860

ShowAdditional Licensed Employees

  • ShowDenise Griego

    Licensed Insurance Agent

    AZ 851256  CA 0B34473 CO NPI00119932

    NV 77252 NM 632195 UT 220503

  • ShowEric Cespedes

    Licensed Insurance Agent

    AZ 992808  CA 0G80735 CO 378156

    NV 757216 NM 281549 UT 379346

    TX 1689378

  • ShowJoe Crail IV

    Licensed Insurance Agent

    AZ 946073 CA 0G65007 CO 337148

    NV 655529 NM 238176 UT 319520

    TX 1574922

  • ShowKelly Thomas

    Licensed Insurance Agent

    AZ 901097 CA 0F80742 CO 299598

    NV 559590 NM 197802 UT 264718

    TX 1635066

  • ShowLaura Stanislawski

    Licensed Insurance Agent

    AZ 851260 CA 0722729 CO 264132

    NV 216480 NM 632066 UT 221699

    TX 1398936

  • ShowMonica Romero

    Licensed Insurance Agent

    AZ 862755 CA 0F02321 CO 264262

    NV 216538 NM 161427 UT 238084

    TX 1398807

  • ShowNathan Scheib

    Licensed Insurance Agent

    AZ 862750 CA 0B43151 CO NPI00120863

    NV 77311 NM 632064 UT 220972

    TX 1398510

Customer Service Center

ShowOn-line Service Center

ShowOn-line Forms

Appointments

ShowInsurance Agents/Brokers

We are not currently accepting appointments.

ShowVendor List

We are not currently accepting vendor appointments.




login customer service center
  • Manage My Policy / Payments ◄

    Use our Online Customer Service Center (CSC) to make a payment, request optional coverages, or submit questions or information to our Customer Service team.

    Retrieve password

    Register now

    Customer Service

    Claims Department

    Live Support - Chat with a Customer Service Representative.

  • Insurance ▪  

    Homeowner

    Condominium

    Earthquake

    Flood

    Rental Property

    See All Insurance Options

  • Servicios En Español ▪  

    Seguro de hogar directo para propietarios preferidos de Western Mutual Insurance Group (Western Mutual).

    Departamento de Ventas (866) 809-9642

    Servicios al Cliente: (800) 234-2114

    Servicios al Cliente (Fax): (949) 838-0019

  • Directory: Phone, Fax ▪  

    Automated Policy & Payment Line:

    (888) 467-7736

    Customer Service (800) 234-2114

    Customer Service - Fax: (949) 838-0019

    Sales (866) 809-9642

    Sales - Fax: (949) 838-0083

    Claims (800) 927-2142

    Emergency Line: (866) 962-2142

    Claims - Fax: (949) 838-0144

    • Select Your Department

    Sales

    Service

    Claims

    Company

  • Forms Online ▪  

    Contact Us

    eform: dogcertificate external link

    eform: deductible external link

  • Evidence of Insurance ◄

    For Policyholders

    Current policyholders can request a copy of their insurance declarations page with our on-line Customer Service Center (CSC).

    You may print or have a copy faxed to a lender easily and securely.

    For Third Parties (Escrow & Mortgage)

    • For faster priority processing, please submit your request online at www.EasyEvidence.com external link

    A request for Evidence of Insurance may be faxed to (949) 838-0019.

    Please include name, policy #, property address, and new lender information. Please allow 24-48 hrs for processing.

  • Frequently Asked Questions ▪  

    Policy FAQs

    Quote FAQs

    Claim FAQs

  • Real Estate Professionals ▪  

    The Western Mutual Insurance Group has special programs available that can save your customers money and speed up your escrow. Learn more

  • Third Party Servicers ▪  

    A request for Evidence of Insurance may be faxed to (949) 838-0019.

    Please include name, policy #, property address, and new lender information. Please allow 24-48 hrs for processing.

    • For faster priority processing, please submit your request online at www.EasyEvidence.com external link

Homeowners Insurance Live Support
Insurance Group Member

Western Mutual Insurance Group Ranked Against Top 25 Insurers
View Report