Contact Information  |  Western Mutual Insurance Group

Sales Department

ShowPhone: (877) WMUTUAL (968-8825)

Sales Department Phone Number.

Available: M-F - 8:00 AM - 4:45 PM (PST).

When leaving voicemail, please provide "Reference Number" for prompt service.

ShowFax: (949) 838-0083

Sales Department Fax Number.

Please include "Reference Number" or "Policy Number" on all faxes.

ShowEn Español: (866) 809-9642 - (oprimo numero 1)

Departamento de Ventas.

ShowLive Online Support - Sales Chat

Questions about a quote? Need help with a mid-term switch? Chat with a Sales Representative.

ShowAgent Listing

Licensed Insurance Sales Agents

  • Carlos Morales - Ext. 5346
  • Carmel Abernathy - Ext. 5356
  • David Agins - Ext. 5371
  • Irene Montoya - Ext. 5369
  • Irma Garcia - Ext. 5360
  • John Shen - Ext. 5344
  • Jose Chavez - Ext. 5319
  • Marlon Santizo - Ext. 5349
  • Nam Le - Ext. 5339
  • Raquel Stride - Ext. 5311
  • Sara Suarez - Ext. 5372

Service Department

Automated Policy & Payment Line: (888) 467-7736

ShowPhone: (800) 234-2114

Customer Service Department Phone Number.

Available: M-F - 8:00 AM - 4:45 PM (PST).

When leaving voice mail, please provide "Policy Number" for prompt service.

Please note during peak hours, your phone call will be answered in the order it was received.

ShowFax: (949) 838-0019

Service Department Fax Number.

Please include "Policy Number" on all faxes.

ShowEn Español: (800) 234-2114 - (oprimo numero 3)

Servicios al Cliente.

ShowOnline Customer Service Center (CSC)

For priority service, use our Customer Service Center (CSC) to make payments on an insurance policy or to update billing information for a current mortgage or escrow account.

○ Retrieve your CSC password

ShowLive Online Support - Customer Service Chat

Chat with a Customer Service Representative.

Claims Department

ShowPhone: (800) 927-2142

Claims Department Phone

ShowFax: (949) 838-0144

Claims Department Fax

ShowOnline Customer Service Center (CSC)

For claims reporting, use our Customer Service Center (CSC) to file an initial claims report or start an inquery.

○ Retrieve password

Servicios en Español

ShowTeléfono: (800) 234-2114 - (oprimo numero 3)

Servicios al Cliente (disponible en Español)

ShowContáctenos

  • • Línea Automatizada (888) 467-7736
  • • Servicios al Cliente: (800) 234-2114
  • • Servicios al Cliente (fax): (949) 838-0019
  • • Dept. de Reclamos: (800) 927-2142
  • • Dept. de Reclamos (fax): (949) 838-0144

Corporate Offices

ShowIrvine, California

Street Address:

2172 Dupont Drive, Suite 220, Irvine, CA 92612

Mailing Address:

P.O. Box 19626, Irvine, CA 92623-9626

ShowAgoura Hills, California

Street Address:

27489 Agoura Rd, Agoura Hills, CA 91301

Mailing Address:

P.O. Box 19626, Irvine, CA 92623-9626

Special Programs for RE Professionals

ShowAvailable Programs

The Western Mutual Insurance Group has special programs available that can save your customers money and speed up your escrow. learn more »

  Business Development Line: (800) 234-3659

Payment by USPS Mail

ShowRegular payments should be sent to:

P.O. Box 19626

Irvine, CA 92623-9626.

Please include your name, address, and policy number on all correspondence.

Payment by Overnight Mail

ShowOvernight payments should be sent to:

2172 Dupont Drive, Suite 220

Irvine, CA 92612

Please include your name, address, and policy number on all correspondence.







financial rating western mutual insurance group

Western Mutual Rated “A”

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  • Manage My Policy ◄

    Use our Online Customer Service Center (CSC) to make a payment, request optional coverages, or submit questions or information to our Customer Service team.

    ○ Retrieve password

    ○ Register now

    • Customer Service

    • Claims Department

    • Live Support - Chat with a Customer Service Representative.

  • Insurance ◄

    • Homeowner

    • Condominium

    • Earthquake

    • Flood

    • Rental Property

    • See All Insurance Options

  • Servicios En Español ◄

    Sequro de hogar directo para propietarios preferidos por Western Mutual Insurance Group (Western Mutual).

    Departamento de Ventas (866) 809-9642

    Servicios al Cliente: (800) 234-2114

    Servicios al Cliente (Fax): (949) 838-0019

  • Directory: Phone, Fax ◄

    Automated Policy & Payment Line:

    (888) 467-7736

    Customer Service (800) 234-2114

    Customer Service - Fax: (949) 838-0019

    Sales (866) 809-9642

    Sales - Fax: (949) 838-0083

    Claims (800) 927-2142

    Claims - Fax: (949) 838-0144

    • Select Your Department

    ► Sales

    ► Service

    ► Claims

    ► Company

  • Forms Online ◄

    Contact Us

  • Online Chat ◄

    Chat with a Western Mutual Representative - Online Chat

  • Evidence of Insurance ◄

    For Policyholders

    Current policyholders can request a copy of their insurance declarations page with our on-line Customer Service Center (CSC).

    You may print or have a copy faxed to a lender easily and securely.

    • For Third Parties (Escrow & Mortgage)

    A request for Evidence of Insurance may be faxed to (949) 838-0019.

    Please include name, policy #, property address, and new lender information. Please allow 24-48 hrs for processing.

    • For faster priority processing, typically processed in four hours or less, please submit your request online at EasyEvidence.com.

  • Frequently Asked Questions ◄

    Policy FAQs

    Quote FAQs

    Claim FAQs

  • Real Estate Professionals ◄

    The Western Mutual Insurance Group has special programs available that can save your customers money and speed up your escrow. Learn more

  • Third Party Servicers ◄

    A request for Evidence of Insurance may be faxed to (949) 838-0019.

    Please include name, policy #, property address, and new lender information. Please allow 24-48 hrs for processing.

    • For faster priority processing, typically processed in four hours, please submit your request online at EasyEvidence.com.

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