Customer Service

Important phone numbers and information for Western Mutual policyholders to report an emergency or file an insurance claim.

Request Insurance Policy Changes

 Mortgagee

If you would like to request a change to the mortgagee or lienholder interest clause on an existing insurance policy.

You may fax your request to (949) 838-0019; include name, policy #, property address, and effective date. Please allow 24-48 hrs for processing.

For faster priority processing, typically processed in 4 hours, please submit your request online at our Customer Service Center (CSC).

 Deductible

Increases to the deductible amount may be requested at any time.

You may fax your request to (949) 838-0019; include name, policy #, property address, and effective date. Please allow 24-48 hrs for processing.

For faster priority processing, typically processed in 4 hours, please submit your request online at our Customer Service Center (CSC).

 Coverage Amount

Adjustments to the coverage amount may be requested at any time.

You may fax your request to (949) 838-0019; include name, policy #, property address, and effective date. Please allow 24-48 hrs for processing.

For faster priority processing, typically processed in 4 hours, please submit your request online at our Customer Service Center (CSC).

 Impound / Non-Impound (Escrow / Non-Escrow)

You may fax your request to (949) 838-0019; include name, policy #, property address, and effective date. Please allow 24-48 hrs for processing.

For faster priority processing, typically processed in 4 hours, please submit your request online at our Customer Service Center (CSC).

 Name Change

To process a name change request (either a name change or addition), please fax a copy of the deed or quit claim deed as proof that all named insureds referenced are owners of the property.

For a "Last Name" change request, please provide a copy of your marriage certificate or your updated driver´s license with the new last name.

You may fax your request to (949) 838-0019; include name, policy #, property address, and effective date. Please allow 24-48 hrs for processing.

For faster priority processing, typically processed in 4 hours, please submit your request online at our Customer Service Center (CSC).

 Refinance

To request a change due to a refinance or mortgage change, fax your request to (949) 838-0019; include name, policy #, property address, and effective date. Please allow 24-48 hrs for processing.

For faster priority processing, typically processed in 4 hours, please submit your request online at our Customer Service Center (CSC).

 One-Day Event

Coverage for a one-day event may be provided for your function under a "One Day Event" endorsement.

Please contact us at 1-800-234-2114 to discuss options for your one-day event.

For faster priority processing, please submit your request online at our Customer Service Center (CSC); with our on-line service form, you may upload scanned documents or images to our Customer Service Department.

Payment Options

 Flex Payments

We offer a flexible payment plan where payments are billed in up to 10 installments with a service fee per installment. Payments can be made using our automated payment line: (888) 467-7736 or online at our Customer Service Center (CSC).

 Colorado Flex Payments

We offer a flexible payment plan for Colorado policyholders where payments are billed on a 12-pay plan, a 4-pay plan, a 3-pay plan, or a 2-pay plan.

There is a service fee per installment. Payments can be made using our automated payment line: (888) 467-7736 or on-line at our Customer Service Center (CSC).

 Payment Methods

Credit Card (Discover, Visa or MasterCard logo)

Check or Money Order (include policy number)

Debit Card (w/ Visa or MasterCard logo)

 Policy Payment Address

P.O. Box 19626

Irvine, CA 92623-9626

Please include your name, address, and policy number on all correspondence.

 Overnight Mail Payment Address

2172 DuPont Drive, Suite 220

Irvine, CA 92612

Please include your name, address, and policy number on all correspondence.

 Payment Confirmation

Easily confirm payment using our automated policy inquiry line: 888-467-7736 or confirm payment using our online Customer Service Center (CSC).

Evidence of Insurance

 For Policyholders

Current policyholders can request a copy of their insurance declarations page with our online Customer Service Center (CSC).

You may print or have a copy faxed to a lender easily and securely.

You may fax your request to (949) 838-0019; include name, policy #, property address, and effective date. Please allow 24-48 hrs for processing.

 For Third Parties (Escrow & Mortgage)

For faster priority processing, please submit your request online at www.EasyEvidence.com.

A request for Evidence of Insurance may be faxed to (949) 838-0019, please allow 24-48 hrs for processing.

Please include name, policy #, property address, and new lender information.

 Mortgage Clause

A request for changes to a mortgage clause may be faxed to to (949) 838-0019.

Please include name, policy #, property address, and new lender information. Please allow 24-48 hrs for processing.

For faster priority processing, please submit your request online at www.EasyEvidence.com.

 Lender Loss Payable (Loss Payee)

A request for changes to a lender loss payable may be faxed to (949) 838-0019.

Please include name, policy #, property address, and new lender information. Please allow 24-48 hrs for processing.

For faster priority processing, please submit your request online at www.EasyEvidence.com.

Insurance Policy Claims

 Report a Claim

After a loss occurs, you may report a claim via our on-line Customer Service Center (CSC) by selecting the option "Claims Request Options - Reporting a New Claim" and following the page instructions.

To report a claim by phone, call our Claims Department at 800-927-2142 for assistance. If you need emergency services, such as water extraction after a pipe break in your home, please advise us right away so that we may assist you in getting the services you need. For after hours claims reporting, please call our 24hr claims emergency line (866) 926-2142.

 Check Claim Status

Once your claim is reported to us, an adjuster will be assigned and will contact you within one business day. Your adjuster will explain the claim process to you. In addition, you may check the claim status via our online Customer Service Center (CSC).

 Claims Contact Information

Direct Line: (800) 927-2142

Fax: (949) 838-0144

Emergency Line: (866) 962-2142

Servicios en Español

 Cotizaciones al Instante de Seguro de Hogar
Comience una Nueva Cotización.
 Contactenos

Linea Automatizada: (888) 467-7736

Servicios al Cliente: (800) 234-2114

Servicios al Cliente (fax): (949) 838-0019

Depart. de Reclamos: (800) 927-2142

Depart. de Reclamos (fax): (949) 838-0144

Income / Rental Properties

 Quote for Rental Property

Need to add additional coverages such as earthquake or flood coverage? Have a rental or income property, and need a quote? Submit a quote request online via our Customer Service Center (CSC).

 Manage Multiple Policies

Easily manage multiple policies under a single account. Log into our Customer Service Center (CSC). From the Menu, select "Link another Policy to this online Account." Follow the prompts in order to add the new policy.