Customer Service Center

Important phone numbers and information for Western Mutual® policyholders to report an emergency or file an insurance claim.


Request Insurance Policy Changes

ShowMortgagee

If you would like to request a change to the mortgagee or lienholder interest clause on an existing insurance policy.

You may fax your request to (949) 838-0019; include name, policy #, property address, and effective date. Please allow 24-48 hrs for processing.

For faster priority processing, typically processed in 4 hours, please submit your request online at our Customer Service Center (CSC).

ShowDeductible

Increases to the deductible amount may be requested at any time.

You may fax your request to (949) 838-0019; include name, policy #, property address, and effective date. Please allow 24-48 hrs for processing.

For faster priority processing, typically processed in 4 hours, please submit your request online at our Customer Service Center (CSC).

ShowCoverage Amount

Adjustments to the coverage amount may be requested at any time.

You may fax your request to (949) 838-0019; include name, policy #, property address, and effective date. Please allow 24-48 hrs for processing.

For faster priority processing, typically processed in 4 hours, please submit your request online at our Customer Service Center (CSC).

ShowImpound / Non-Impound (Escrow / Non-Escrow)

You may fax your request to (949) 838-0019; include name, policy #, property address, and effective date. Please allow 24-48 hrs for processing.

For faster priority processing, typically processed in 4 hours, please submit your request online at our Customer Service Center (CSC).

ShowName Change

To process a name change request (either a name change or addition), please fax a copy of the deed or quit claim deed as proof that all named insureds referenced are owners of the property.

For a "Last Name" change request, please provide a copy of your marriage certificate or your updated driver´s license with the new last name.

You may fax your request to (949) 838-0019; include name, policy #, property address, and effective date. Please allow 24-48 hrs for processing.

For faster priority processing, typically processed in 4 hours, please submit your request online at our Customer Service Center (CSC).

ShowRefinance

To request a change due to a refinance or mortgage change, fax your request to (949) 838-0019; include name, policy #, property address, and effective date. Please allow 24-48 hrs for processing.

For faster priority processing, typically processed in 4 hours, please submit your request online at our Customer Service Center (CSC).

ShowOne-Day Event

Coverage for a one-day event may be provided for your function under a "One Day Event" endorsement.

Please contact us at 1-800-234-2114 to discuss options for your one-day event.

For faster priority processing, please submit your request online at our Customer Service Center (CSC); with our on-line service form, you may upload scanned documents or images to our Customer Service Department.

Evidence of Insurance

ShowFor Policyholders

Current policyholders can request a copy of their insurance declarations page with our on-line Customer Service Center (CSC).

You may print or have a copy faxed to a lender easily and securely.

You may fax your request to (949) 838-0019; include name, policy #, property address, and effective date. Please allow 24-48 hrs for processing

ShowFor Third Parties (Escrow & Mortgage)

For faster priority processing, please submit your request online at www.EasyEvidence.com external link

A request for Evidence of Insurance may be faxed to (949) 838-0019, please allow 24-48 hrs for processing.

Please include name, policy #, property address, and new lender information.

ShowMortgage Clause

A request for changes to a mortgage clause may be faxed to to (949) 838-0019.

Please include name, policy #, property address, and new lender information. Please allow 24-48 hrs for processing.

For faster priority processing, please submit your request online at www.EasyEvidence.com external link

ShowLender Loss Payable (Loss Payee)

A request for changes to a lender loss payable may be faxed to (949) 838-0019.

Please include name, policy #, property address, and new lender information. Please allow 24-48 hrs for processing.

For faster priority processing, please submit your request online at www.EasyEvidence.com external link

Payment Options

ShowFlex Payments

We offer a flexible payment plan where payments are billed in up to 10 installments with a service fee per installment. Payments can be made using our automated payment line: (888) 467-7736 or on-line at our Customer Service Center (CSC).

ShowColorado Flex Payments

We offer a flexible payment plan for Colorado policyholders where payments are billed on a 12-pay plan, a 4-pay plan, a 3-pay plan, or a 2-pay plan.

There is a service fee per installment. Payments can be made using our automated payment line: (888) 467-7736 or on-line at our Customer Service Center (CSC).

ShowPayment Methods

  • • Credit Card (Discover, Visa or MasterCard logo)
  • • Check or Money Order (include policy number)
  • • Debit Card (w/ Visa or MasterCard logo)

ShowPolicy Payment Address

P.O. Box 19626

Irvine, CA 92623-9626.

Please include your name, address, and policy number on all correspondence.

 

ShowOvernight Mail Payment Address

2172 DuPont Drive, Suite 220

Irvine, CA 92612

Please include your name, address, and policy number on all correspondence.

ShowPayment Confirmation

Easily confirm payment using our automated policy inquiry line: 888-467-7736 or confirm payment using our on-line Customer Service Center (CSC).

Insurance Policy Claims

ShowReport a Claim

After a loss occurs, you may report a claim via our on-line Customer Service Center (CSC) by selecting the option "Claims Request Options - Reporting a New Claim" and following the page instructions.

To report a claim by phone, call our Claims Department at 800-927-2142 for assistance. If you need emergency services, such as water extraction after a pipe break in your home, please advise us right away so that we may assist you in getting the services you need. For after hours claims reporting, please call our 24hr claims emergency line (866) 926-2142.

ShowCheck Claim Status

Once your claim is reported to us, an adjuster will be assigned and will contact you within one business day. Your adjuster will explain the claim process to you. In addition, you may check the claim status via our on-line Customer Service Center (CSC).

ShowClaims Contact Information

  • • Direct Line: (800) 927-2142
  • • Fax: (949) 838-0144
  • • Emergency Line: (866) 962-2142

Servicios en Español

ShowCotizaciones al Instante de Seguro de Hogar

Comience una Nueva Cotización.

ShowContáctenos

  • • Línea Automatizada: (888) 467-7736
  • • Servicios al Cliente: (800) 234-2114
  • • Servicios al Cliente (fax): (949) 838-0019
  • • Depart. de Reclamos: (800) 927-2142
  • • Depart. de Reclamos (fax): (949) 838-0144

Income/ Rental Properties

ShowQuote for Rental Property

Need to add additional coverages such as earthquake or flood coverage? Have a rental or income property, and need a quote? Submit a quote request on-line via our Customer Service Center (CSC).

ShowManage Multiple Policies

Easily manage multiple policies under a single account. Log into our Customer Service Center (CSC). From the Menu, select "Link another Policy to this On-line Account." Follow the prompts in order to add the new policy.


Last modifed on Wednesday, March 26, 2014 at 12:36:15 PM


  • • Make a Payment
  • • View or Print Your Insurance Policy
  • • Request Insurance Declarations Page
  • • Increase Your Deductible
  • • Change your Coverage Amount(s)
  • • Request Optional Coverages (Earthquake, Flood)
  • • Lender Changes
  • • Report or Monitor a Claim

Not Already Registered? Sign Up Now  -  Login  -  Retrieve Password


additional coverages optional
  • • Earthquake Insurance
  • • Flood Insurance
  • • Building Code Upgrade
  • • Water Sewer Backup
  • • Identity Fraud
  • • One Day Event
  • Other Coverages
customer service

Automated Policy & Payment Line: (888) 467-7736

  • • Phone: (800) 234-2114
  • • Fax: (949) 838-0019
  • Please include "Policy Number" on all faxes

Evidence of Insurance Request

For Third Parties (Escrow & Mortgage Companies),

submit your mortgagee changes and request a current or updated Evidence of Insurance (EOI) at www.EasyEvidence.com external link


servicious en espanol
  • • Servicios al Cliente: (800) 234-2114 - (oprima numero 3)
  • • Servicios al Cliente (Fax): (949) 838-0019
  • • Departamento de Reclamos: (800) 927-2142
  • • Departamento de Reclamos (Fax): (949) 838-0144

Seguro De Hogar directo para propietarios preferidos de Western Mutual Insurance Group (Western Mutual).

Homeowners Insurance Live Support
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  • Manage My Policy / Payments ◄

    Use our Online Customer Service Center (CSC) to make a payment, request optional coverages, or submit questions or information to our Customer Service team.

    Make Payment

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    Retrieve password

  • Evidence of Insurance ◄

    For Policyholders

    Current policyholders can request a copy of their insurance declarations page with our on-line Customer Service Center (CSC).

    You may print or have a copy faxed to a lender easily and securely.

    For Third Parties (Escrow & Mortgage)

    • For faster priority processing, please submit your request online at www.EasyEvidence.com external link

    A request for Evidence of Insurance may be faxed to (949) 838-0019.

    Please include name, policy #, property address, and new lender information. Please allow 24-48 hrs for processing.

  • My Claim Center ▪  

    Report a Claim or Check Claim Status via the Customer Service Center.

  • Servicios En Español ▪  

    Seguro de hogar directo para propietarios preferidos de Western Mutual Insurance Group (Western Mutual).

    Departamento de Ventas (866) 809-9642

    Servicios al Cliente: (800) 234-2114

    Servicios al Cliente (Fax): (949) 838-0019

  • Contact Service: Phone, Fax ▪  

    Automated Policy & Payment Line:

    (888) 467-7736

    Phone: (800) 234-2114

    Fax: (949) 838-0019

  • Forms Online ▪  

    Contact Us

    eform: dogcertificate external link

    eform: deductible external link

  • Frequently Asked Questions ▪  

    Policy FAQs

    Quote FAQs

    Claim FAQs

  • Real Estate Professionals ▪  

    The Western Mutual Insurance Group has special programs available that can save your customers money and speed up your escrow. Learn more

  • Third Party Servicers ▪  

    Lenders and Escrow Officiers can use our www.EasyEvidence.com external link service to make mortgagee changes and request a current or updated Evidence of Insurance (EOI).

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